All companies want to be data-driven and leverage their analytics into better decision-making and action to improve business performance. Companies build many dashboards, but the business still struggles to understand their performance and take action to improve performance. Rich and Wayne will discuss how companies can turn analysis and insight into action by utilizing various approaches to root cause analysis.

You Will Learn: 

• Why is it important to understand the root cause

• How the Balanced Scorecard approach created by Drs.

• Kaplan and Norton can assist you in understanding the root cause as well as a framework to decompose root cause

• Other approaches to root cause analysis and how it can benefit the business

• A case study to demonstrate the effective utilization of root cause analysis

Host and Moderator: Wayne Eckerson, President and Lead Consultant, Eckerson Group  

Consultant: Rich Fox, Senior Consultant, Eckerson Group 

About the What Works Series:  

The What Works Series provides data and analytics leaders practical advice about how to succeed in key areas: data strategy, data architecture, data governance, data literacy, self-service analytics, and emerging technology approaches. These interactive sessions are delivered by Eckerson Group consultants who collectively have 200+ years of data & analytics experience. The sessions are unsponsored, enabling our experts to offer the unvarnished truth about trends, tools, and technology unfiltered by software vendors.