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Keys to Self-Service Success: How to Empower Business Users without Losing Control - Slide Presentation

Presenter: Wayne Eckerson, President, Eckerson Group

Many companies are turning to self-service analytics to address the perpetual information technology (IT) backlog that forces business users to wait months for new reports and data sets. But many self-service initiatives fail: either business users don’t adopt the new tools and practices or they overwhelm the company with conflicting reports and dashboards.

In this Community Forum, Wayne Eckerson presents a framework for implementing self-service successfully based on his extensive experience with clients and research on best practices. He will then open discussion to listeners who can provide feedback and suggest other successful strategies. The goal is to create a knowledge base of best practices for data analytics leaders.

Wayne Eckerson

Wayne Eckerson is an internationally recognized thought leader in the business intelligence and analytics field. He is a sought-after consultant and noted speaker who thinks critically, writes clearly and presents...

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