The Next Wave in Software Support: Personalized, Proactive Support Portals
ABSTRACT :
Software support is critical to maintaining customer satisfaction and loyalty. But many vendors pay short shrift to support until a customer backlash...
Read MoreJoin our upcoming online event - "CDO TechVent: Data Observability" - Thursday, August 18, 11:30 a.m. Eastern Time.
ABSTRACT :
Software support is critical to maintaining customer satisfaction and loyalty. But many vendors pay short shrift to support until a customer backlash...
Read MoreABSTRACT :
The market for business intelligence (BI) tools is crowded. There are many technologies and products clamoring for customer attention. Figure 1 below...
Read More
ABSTRACT :
Anyone who has run a BI organization knows that managing technology is much easier than managing the politics involved in applying the technology to...
Read MoreABSTRACT :
For most BI managers, measuring success is an afterthought. It’s hard enough to get approval for a project and deliver results without having to kick...
Read MoreABSTRACT :
A scorecard is a powerful tool for aligning an organization and driving change. In many ways, it’s a visual representation of an organization’s...
Read More